Privacy Policy

01 Introduction

Welcome to Zainco Technology (hereinafter referred to as "the Company", "we", or "Zainco Technology"), an internet service provider headquartered in the city of Jenin, Palestine.

This Privacy Policy ("the Policy") explains how the Company collects, uses, stores, protects, and discloses personal information when you use the Company's smartphone applications, visit its website, or interact with it through any form of its electronic services.

Your use of the application or any of the Company's electronic services constitutes your express consent to the terms of this Policy. If you do not agree with any of its terms, please refrain from using the application or the services.

At Zainco Technology, we are committed to protecting your privacy, and we handle your personal data with the highest degree of confidentiality and professionalism, in accordance with the best practices recognized in the telecommunications and information technology sector.

02 Information We Collect

We collect two main types of information while you use the application:

2.1 Personal Account Information

When you register in the application or create an account, we ask you to provide the following data:

• Full name (first name and family name).
• Mobile phone number.
• Email address.
• Password (stored in an encrypted form that cannot be retrieved).

This information is necessary to create your account, enable you to use the application's services, and communicate with you regarding the services provided.

2.2 Photos and Attachments

Users may optionally upload photos or attachments to the application, such as:

• Photos of identity cards or official documents for identity verification purposes.
• Illustrative photos of technical problems or faults (such as photos of devices, cables, or error messages).
• Invoice or receipt attachments.
• Any other files the user voluntarily uploads within the features supported by the application.

Your photos and files are accessed only when you explicitly select a file and upload it through the application. The application does not scan or upload any content from your device automatically or covertly.

2.3 Information Collected Automatically

For the purposes of operating and improving the application, we may automatically collect limited technical information, including:

• Device type, operating system, and OS version.
• The version of the application in use.
• Crash logs, for diagnosing technical problems.
• The IP address of the connection (for security purposes and to prevent unlawful use).

03 How We Use Your Information

Zainco Technology uses the information we collect exclusively for the following purposes:

• Creating and managing your account in the application and maintaining its integrity.
• Verifying your identity and preventing fraudulent use of accounts.
• Providing technical support services and responding to your inquiries and complaints.
• Processing your requests related to subscriptions, services, and invoices.
• Communicating with you via text messages, email, or phone calls regarding the services provided.
• Improving the application's performance and developing new features based on your usage.
• Complying with the legal and regulatory obligations applicable in Palestine.
• Protecting the rights of the Company and other users, and addressing any misuse.

We will not use your personal data for any other purpose without obtaining your prior consent.

04 Sharing Information with Third Parties

Zainco Technology is committed to not selling, renting, or disclosing your personal data to any third party for commercial or marketing purposes.

However, we may need to share your information only in the following limited cases:

4.1 With Your Express Consent

When you expressly agree to share specific information with a third party.

4.2 Trusted Service Providers

We may share certain data with technical partners acting on our behalf (such as cloud hosting services, notification services, or electronic payment services), provided they are bound by strict confidentiality and data protection agreements.

4.3 Legal Requirements

We may disclose your information if requested by a competent judicial or regulatory authority pursuant to a lawful order issued under the applicable Palestinian laws, or when necessary to protect the Company's rights or the safety of individuals.

4.4 Company Ownership Transfers

In the event of a merger, an acquisition, or a transfer of all or part of the Company's assets, data may be transferred to the new entity, subject to its full compliance with the terms of this Policy.

05 Data Security and Protection

Zainco Technology attaches the utmost importance to protecting your data and applies technical and organizational security measures consistent with best practices in the telecommunications sector, including but not limited to:

• Encrypting data in transit via the HTTPS / TLS protocol.
• Storing passwords in a hashed form that cannot be retrieved.
• Controlling data access privileges and restricting them to authorized employees only.
• Firewalls and continuous security monitoring across the network and data servers.
• Periodic backups to ensure service continuity and prevent data loss.
• Regular security audits of the infrastructure and applications.

Despite all these measures, no method of transmission over the internet or means of electronic storage is 100% secure, and therefore the Company cannot guarantee absolute data security. Nevertheless, we always strive to use the best available means to protect your information.

06 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this Policy, or for the period required by law. Specifically:

• Account data: retained throughout your use of the service and for up to one year after your last use.
• Photos and attachments: retained for as long as needed to process the related request or complaint, and then deleted or anonymized.
• Crash logs and technical usage records: for a period not exceeding twelve months.
• Legally required data: retained for the period stipulated by Palestinian legislation.

Once the retention period expires, the data is securely deleted or anonymized.

07 Your Rights as a User

We are committed to respecting your rights regarding your personal data, and you may exercise the following rights at any time:

• Right of access: request a copy of the personal data we hold about you.
• Right to rectification: request the correction of any inaccurate or incomplete data.
• Right to erasure: request the deletion of your personal data, in whole or in part, provided this does not conflict with our legal obligations.
• Right to object: object to the processing of your data for specific purposes.
• Right to withdraw consent: withdraw your consent to data processing at any time, without affecting the lawfulness of any prior processing.
• Right to data portability: obtain your data in a machine-readable digital format.

To exercise any of these rights, please contact us using the contact details below. We will respond to your request within no more than thirty (30) business days.

08 Permissions the App Requests on Your Device

The application may request permissions to access certain features of your device. Each permission is used for a specific purpose only, and you can manage them from your device settings at any time:

• Camera and photos: to enable you to upload photos and attachments within the application. They are accessed only through a direct action by you.
• Storage: to save files and attachments you upload or receive through the application.
• Internet and network: to enable the application to communicate with the Company's servers and deliver services.
• Notifications: to send alerts regarding your account or services (you can disable them whenever you wish).

The application does not activate the camera or microphone in the background, and does not collect data from your device without your knowledge.

09 Children's Privacy

The application and the Company's services are intended for users aged eighteen (18) years or older, or those who have reached the legal age of majority in their country of residence.

We do not knowingly collect any personal data from children under this age. If we become aware that a minor's data has been collected without proper consent from their guardian, we will promptly delete it from our systems.

If you are a guardian and believe your child has provided us with personal data, please contact us immediately.

10 External Links and Services

The application or website may contain links to websites or services operated by third parties (such as electronic payment gateways, Google services, Meta/Facebook, or social media platforms). This Policy applies only to the practices of Zainco Technology, and we accept no responsibility for the privacy policies or practices of those parties.

We advise you to review the privacy policy of each third party before providing them with any information.

11 Amendments to the Privacy Policy

Zainco Technology reserves the right to amend or update this Policy at any time, in line with the evolution of its services or with legal and regulatory requirements.

Amendments will be published within the application and on the Company's official website, along with an update to the "Last updated" date shown at the top of this document. Your continued use of the application after the amendments are published constitutes your acceptance of the updated Policy.

12 Contact Us

If you have any questions, inquiries, or complaints regarding this Policy or the Company's practices in processing your personal data, please contact us:

13 Governing Law and Dispute Resolution

This Policy is governed by and construed in accordance with the laws and regulations in force in the State of Palestine.

In the event of any dispute concerning the interpretation or implementation of this Policy, the parties shall seek to settle it amicably. If that is not possible, the competent Palestinian courts in the city of Jenin shall have exclusive jurisdiction over the dispute.

14 Acknowledgment and Consent

By creating an account in the application or using any of Zainco Technology's services, you acknowledge that you:

• Have read this Privacy Policy and understood its contents.
• Consent to the collection and use of your personal data as described in this Policy.
• Provided your data of your own free will and without any coercion.
• Have reached the legal age required to use the service.